Privacy Policy & Notice of Privacy Practices (NPP)

Hair Transplant Marketing (“we,” “us,” or “Agency”)

This document serves as both our Privacy Policy and, where applicable, a Notice of Privacy Practices (NPP) describing how certain sensitive information may be used and disclosed, and how you can request access to it.

Information We Collect

We may collect the following types of information:

Contact details: name, email address, phone number.

Inquiry details: information you choose to share in forms or messages (including hair restoration goals or related details).

Files and messages: content you submit through forms, email, shared files, or other communications.

Technical and usage data: IP address, device/browser info, pages visited, and related site activity.

Marketing preferences: whether you opted in to receive email or SMS messages.

How We Use Information

We use your information to:

Respond to inquiries and communicate with you.

Coordinate next steps and provide our services.

Schedule meetings or calls.

Improve our website, operations, and marketing performance.

Send marketing communications where you have opted in (or where permitted by law).

Maintain security, prevent fraud, and comply with legal obligations.

Sharing with Service Providers

We use trusted service providers to operate our business. These providers may process information on our behalf, such as:

GoHighLevel (CRM, forms, email/SMS communications)

Google Analytics (website analytics)

Meta Pixel and Google Ads tag (advertising measurement and performance)

Google Calendar and Google Meet (scheduling and meetings)

Google Drive and Slack (internal collaboration and file storage)

We share information with these providers only as needed for business purposes.

Cookies & Analytics

We use cookies and similar technologies to understand website usage and improve marketing. This may include Google Analytics, Meta Pixel, and Google Ads tag. You can manage cookies through your browser settings. Disabling cookies may impact site functionality.

Marketing Preferences

Email: You can unsubscribe anytime using the Unsubscribe link in any marketing email.

SMS: You can opt out anytime by replying STOP. Reply HELP for help. Message/data rates may apply; frequency may vary.

Consent: Where required, your consent is not a condition of purchase.

10DLC / SMS Non-Sharing Clause:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

HIPAA Notice of Privacy Practices (Where Applicable)

In some situations, Hair Transplant Marketing may act as a service provider to healthcare providers and may receive or process information that could be considered health-related. Where we are engaged in a HIPAA-covered workflow and a Business Associate Agreement (BAA) is in place with a healthcare provider, we follow HIPAA-aligned safeguards for handling that information.

Minimum Necessary: We aim to collect and use only the minimum information reasonably needed to respond to your inquiry and coordinate next steps.

How We Use and Disclose Health-Related Information (Where Applicable)

Where health-related information is involved, we may use and disclose it to:

Respond to your inquiry and coordinate communication.

Support operational needs related to lead intake and scheduling.

Share information with the healthcare provider or clinic you’ve asked us to connect you with.

Note on Redisclosure: If your information is disclosed to a recipient based on your authorization, it may be subject to redisclosure by that recipient and may no longer be protected under HIPAA.

Data Security & Retention

We take reasonable steps to protect information using administrative, technical, and organizational safeguards. No system is completely secure, and we cannot guarantee absolute security.

We retain information only as long as needed for legitimate business purposes, compliance, and dispute resolution, then delete or de-identify it when appropriate.

AI and Automation

We may use automation to route, tag, or summarize inquiries to support faster response and customer service. We do not use your submitted information to train public third-party AI models.

Your Rights

You may request to:

Access your personal information,

Correct inaccurate information,

Delete information (where applicable),

Withdraw marketing consent at any time.

To make a request, contact us using the details in “Contact Us.”

Visitors from stricter regions (EU/UK/California): You may have additional rights. Contact us to exercise them.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Updates will be posted with a revised effective date.

Contact Us

For privacy requests or questions:
Hair Transplant Marketing
Email: [email protected]
Website: hairtransplant-marketing.com

Effective Date: 01/30/2026